Return & Refund Policy
Thank you for shopping at ExpresMarketPlace. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
Return Window
You have 30 days from the date of delivery to initiate a return for an item.
Eligibility Criteria
To be eligible for a return, please ensure that your item meets the following conditions:
- The product must be unopened, unused, and undamaged.
- The item must be in its original packaging with all original tags attached.
- The product must have been purchased directly from ExpresMarketPlace.com.
- Exclusions: We do not accept returns on personalized or custom-made items, perishable goods, or intimate apparel (such as underwear or swimwear) due to hygiene and health regulations.
Return Process
To start a return, please follow these simple steps:
- Contact Support: Email our customer support team at support@expresmarketplace.com with your order number and the reason for the return.
- Pack Securely: Securely pack the item in its original packaging. Please include a slip of paper with your Full Name and Order Number inside the package.
- Ship Your Package: Mail your return package to our main processing facility at the address provided to you by our support team during step 1.
Refund or Exchange Options
Once we receive and inspect your returned item, we will send you an email notification. You can choose one of the following options:
- Full Refund: A complete refund will be issued directly back to your original payment method. Please allow 5 to 7 business days for the funds to reflect in your account depending on your bank.
- Store Credit: We can issue a digital credit voucher code for the full item amount to be used on your next purchase instantly.
- Exchange: We will gladly replace your item with a different size, color, or alternative product of equal value.
Shipping Costs
- Standard Returns: The customer is responsible for covering the shipping costs to return the item back to our facility. Shipping costs are non-refundable.
- Damaged or Defective Items: If the return is due to a mistake on our part, ExpresMarketPlace will cover 100% of the return costs.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect upon delivery, please contact us within 48 hours of receiving the package. Send a clear photo of the damage along with your order number to support@expresmarketplace.com. We will arrange a hassle-free, seller-paid replacement or a full refund immediately.
Contact Information
If you have any questions about how to return your item to us, we are always happy to assist you:
- Email Support: support@expresmarketplace.com
- Help Center: Open a support ticket inside your customer dashboard account layout.
